Privacy Policy

1. Introduction

InfraVivo AB ("we", "us", "our company") cares about your personal privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store and protect your personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation, GDPR) and Swedish data protection legislation.

Data Controller

InfraVivo AB

Organization number: [ 559347-8950 ]

Address: [Sallabacken 9, 241 94]

Telephone: +46 73 523 66 45

E-Mail: info@infravivo.se

Website: www.infravivo.com

2. What personal data do we collect?

We collect and process the following categories of personal data:

2.1 Information you give us directly

• Kontaktuppgifter: Name, email address, phone number, company name, address
• Kommunikation: Messages you send via contact form, email or phone
• Quote requests: Information relaterad till dina produktintressen och projektbehov
• Customer relations: Order history, invoices, delivery information

2.2 Information that is collected automatically

• Teknisk information: IP address, browser type, operating system, device type
• Usage data: Page views, click behavior, visit duration, referring website
• Cookies och liknande tekniker: See our Cookiepolicy for more information

2.3 Information from third parties

• Business partners: Company information from public registers or business partners
• Sociala medier: If you interact with us on social media platforms

3. How do we use your personal data?

We process your personal data for the following purposes and legal bases:

3.1 Performance of contract (GDPR Art. 6.1.b)

• Manage and deliver products and services
• Process orders and payments
• Communicate about deliveries and order status
• Provide customer support

3.2 Legal obligation (GDPR Art. 6.1.c)

• Comply with accounting and tax legislation
• Manage warranties and product liability
• Comply with consumer protection legislation

3.3 Legitimate interest (GDPR Art. 6.1.f)

• Improve and develop our website and services
• Analyze user behavior to optimize the user experience
• Send marketing communications to existing customers (when permitted)
• Prevent and detect fraud and security threats
• Handle legal claims

3.4 Consent (GDPR Art. 6.1.a)

• Send newsletters and marketing materials (can be withdrawn at any time)
• Use non-essential cookies (can be managed via cookie settings)
• Special data processing that requires your explicit consent

4. Who do we share your information with?

We never sell your personal data to third parties. We may share your data with:

4.1 Service providers

• Webbhotell och IT-infrastruktur: For operation of website and servers
• Payment providers: For secure handling of payments
• Email providers: For sending transactional and marketing emails
• Analytics services: For website analytics (e.g. Google Analytics)
• CRM-system: For customer relationship management

4.2 Business partners

• Suppliers and distributors: To fulfill our contractual obligations
• Shipping companies: For delivery of products

4.3 Authorities and legal obligations

• The Swedish Tax Agency, Companies Registration Office and other Swedish authorities when required by law
• Legal proceedings and government decisions

All third-party providers are carefully selected and must meet GDPR requirements. We have data processing agreements with all providers who process personal data on our behalf.

5. Transfer to countries outside the EU/EEA

In some cases, your personal data may be transferred to or processed in countries outside the EU/EEA. When this occurs, we ensure that:

• The recipient country has an adequate level of protection according to EU Commission decisions, or
• We use the EU Commission's Standard Contractual Clauses (SCC), or
• Other appropriate safeguards under GDPR are implemented

You have the right to obtain information about these safeguards by contacting us.

6. How long do we store your data?

We store your personal data only as long as necessary for the purposes for which they were collected:

After the storage period has expired, your personal data will be securely deleted or anonymized.

7. Your rights under GDPR

You have the following rights regarding your personal data:

7.1 Right of access (Art. 15)

You have the right to obtain confirmation of whether we process your personal data and, if so, access to them and information about the processing.

7.2 Right to rectification (Art. 16)

You have the right to have incorrect personal data rectified and incomplete personal data completed.

7.3 Right to erasure ("right to be forgotten") (Art. 17)

You have the right to have your personal data erased under certain conditions, e.g. if:

• The data is no longer necessary
• You withdraw your consent
• You object to the processing
• The data has been processed unlawfully

7.4 Right to restriction (Art. 18)

You have the right to request that the processing of your personal data be restricted under certain circumstances.

7.5 Right to data portability (Art. 20)

You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transfer it to another controller.

7.6 Right to object (Art. 21)

You have the right to object at any time to the processing of your personal data based on legitimate interest or for direct marketing purposes.

7.7 Right not to be subject to automated decision-making (Art. 22)

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

7.8 Right to withdraw consent

When processing is based on consent, you have the right to withdraw your consent at any time. This does not affect the lawfulness of processing before the consent was withdrawn.

To exercise your rights, contact us at: info@infravivo.se

8. Security and protection of personal data

We take appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

Our security measures include:

• Kryptering: SSL/TLS encryption for data transmission
• Access control: Limited access to personal data based on need
• Backup: Regular backups of data
• Utbildning: Regular training of staff in data protection and security
• Incidenthantering: Procedures for detecting, reporting and handling data breaches

9. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve your user experience and analyze traffic. For detailed information, see our Cookiepolicy.

You can manage your cookie settings at any time through our cookie banner or your browser settings.

10. Links to external websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites. We recommend that you read the privacy policy of each website you visit.

11. Children and minors

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children under 16 without parental consent. If we discover that we have collected personal data from a child under 16 without verified parental consent, we will delete this data as soon as possible.

12. Changes to the privacy policy

We reserve the right to update this privacy policy as needed to reflect changes in our operations, legislation or for other reasons. Significant changes will be communicated via our website or email.

Date of last update: 18 december 2024

13. Contact us

If you have questions about this privacy policy, our processing of your personal data or wish to exercise your rights, please contact us:

InfraVivo AB

E-Mail: info@infravivo.se

Telephone: +46 73 523 66 45

Address: InfraVivo AB, Sallabacken 9, 24194 Hurva

14. Complaints to supervisory authority

If you believe that our processing of your personal data violates data protection legislation, you have the right to file a complaint with the Swedish supervisory authority:

Data Protection Authority(IMY)

Box 8114

104 20 Stockholm

Telefon: 08-657 61 00

E-Mail: imy@imy.se

Website: www.imy.se